Welcome to Bobby Crabtree Chevrolet of New Haven

I am a little disappointed with the outcome of my service appt today. I purchased tire/ wheel hazard coverage for my 2024 Chevy last year when I bought it new. Today I called because I found a screw in my tire. The service advisor was polite and quoted me a price of $30 to repair it if it is repairable. He made me an appointment for 2:00 which was greatly appreciated. I am a little frustrated that I was charged $53.12 today, when I was quoted a different price. I would like to continue using Crabtree Chevy for my vehicle’s service, but I have a problem being quoted one price and then charged a higher price for something simple and basic such as tire repair. I don’t know the point of purchasing a road hazard plan if I still have to pay to repair the tire. I am hoping my next service appointment turns out more favorable.

Daniel Kidder was phenomenal when giving me a detailed explanation of how to operate my new Malibu- patient, thorough, and knowledgeable. Instilled confidence and has great people skills and product knowledge. A great asset to Crabtree.

One of the reasons I bought a Chevy vehicle is because I live very close to this dealership. They are disorganized (my part sat for weeks and no one called me). Kaitlyn got the ball rolling after I contacted her about it. Then the service department changed my appointment because he sent the part off to be painted. At the time of order, I specifically asked for it NOT to be painted. I couldn’t afford it. It should have been a quick fix. Even came in at the time they recommended because “less busy.” It took 1-1/2 hours to attach a door handle, plus another 45 minutes for a car wash which I never asked for. When I finally got my car back it was FILTHY! I immediately sent a long text to Katlyn and photos of my dirty car. She brought this to the Service Manager’s attention. He was supposed to call me. Never did. They won’t give out Bobby Crabtree’s number. Plus paid close to $300 for a part that fell off. They said it wasn’t covered on my extended warranty because I “damaged it.” Dave actually said to me “ You or someone else pulled too hard on the handle.” Really!? This is how they treat customers.

I've stopped going to McDermott. The service department seems distracted and put off by my being there. I'm not sure if it's because I drive a bolt, or what but I was not welcome. In one case, they said at 1pm the EV tech called in sick that morning, but they failed to call and inform me at all. When I brought this fact up, they said, "what are we supposed to do?" The most recent and last time I pulled up they seemed again totally put off, and said gruffly, "we don't know how long it will take" and threw a $200 diagnostic down and told me to sign it. Totally unprofessional. I left and going to a different dealer even though it's farther away. They lost my business on my next chevy purchase.

I was looking for a used car. Had already went to three dealerships before going to Dave McDermott Chevrolet. I saw the SUV I wanted online. Kaitlyn responded almost immediately and put me in touch with Brandon Williams, who by the way was awesome! No pressure, very patient, upfront and honest with me. From choosing my SUV to purchasing it, I was very, very pleased! Keep up the great job Dave McDermott Chevrolet!!!

Brandon my salesperson was outstanding 👏 very honest upfront and got me the best deal possible. If your looking for a car at a prices you can afford go to McDermott and ask for Brandon. He will hook you up.

Excellent customer service, Brandon my salesperson was outstanding, no pressure and easy to deal with , the financial department was extremely knowledgeable and all the paperwork went smooth and quickly I highly recommend purchasing a car from McDermott Chevrolet

Best experience! I contacted McDermott about a used car I saw online. Kaitlyn got back to me right away & set me up with Tom Rowe. Tom is the best! No pressure at all. Went for a test drive, Tom answered all my questions. I came back a few days later with a family member to look at it & they pulled it into service dept so we could look at it. They went above & beyond to accommodate anything we needed or answer any questions. Purchased the car. Jack took care of everything in the Finance Dept quickly & easily. I met with Kevin on my way out the door. Not one complaint! I was dreading buying a new car for a long time because I didn't want to deal with a dealer. This experience was awesome. Thank you to everyone at McDermott for making this such a seamless purchase. Buying a car is a huge purchase & it so great to know there is such a great team at McDermott.

Based on the selection of on-hand inventory, I went to McDermott Chevrolet to check it out. I pretty much knew what I wanted, but wanted to see up close. Dave White was right there to answer questions. He offered a test drive so we gave it a spin. He knew all the answers to any question, features etc. He was right there to help me confirm what I wanted. I didn’t come with my trade-in, but we talked price and in no time came to an agreement (no pressure, ho hassle). I gave a deposit and said I’d be back next day with trade-in. Dave made this the easiest transaction EVER! Next day, my new ride was sitting right out front, all sparkling & clean. He gathered my documents, introduced me to the finance guy and literally 20 minutes later DONE! Could not have been simpler. Dave then spent some quality time with me to get things set up and learn the new features. Super helpful!! Dave White ... best car salesman I’ve ever dealt with!

I have been working to find a specific truck. Dave has been more than helpful in his search to locate one. He also sends me like alternatives. He follows up to see how my search is going and asking if he can be of more assistance. He is knowledgeable, professional and friendly. It is a pleasure to work with him. He is a positive representative for your dealership.

Beware do not buy from this dealership! Was Working with salesman on purchase of a used car, left the show room to discuss outside in private. Prior to leaving sales man tells my husband “I’m not supposed to say this but someone is coming to look at the xxxxing car at 4 o’clock”. Long story short they took a deposit while we were discussing in the parking lot and sold right out from underneath us. Never had the courtesy to walk up to us or even call to Let us know they were going to do this. Next thing we know my husband is walking back into the dealership to say we are taking it and finish up paperwork and they announced “sorry, we already sold it somebody gave us a deposit over the phone”. I was shocked at how cold and uncaring they were… They just wanted to make for sale no matter what. Asked to talk to manager who was very condescending and seemed bothered with our complaint, Never really listened and obvious he was going to continue to sell to the person over the phone. Should not have happened this way and very scummy indecent way to treat a customer. To share my story and let people know that there are some very great reliable dealerships out there that would never do this. McDermit Chevrolet does not care about customer service or their customers so please take your business elsewhere so this does not happen to you!!!

I had a very pleasant and efficient buying experience for my new Silverado with David White. The dealership gave me a exactly what I wanted for my trade and ordering a truck was easy and quick. The dealership is easy to get to, clean and has a friendly atmosphere. I will 100% recommend Dave McDerrmott Chevy to my friends and family.

Had an excellent experience working with Jeff Vailette to purchase my vehicle. We worked through several challenges due to the current health crisis and I’m currently driving my truck. I would highly recommend Jeff and the dealership.

AWSOME FROM SALES TO FINANCE, Marvin in sales to Jack in finance, AWSOME! From my first phone call to driving the new Silverado off the lot was just perfect!

Their service dept picked up my Hummer with a forklift and damaged my vehicle. Who moves a customers vehicle with a forkift? When I pointed it out the guy in service first denied it and then said the dents won’t affect the operation if it. On Monday I was assured the parts were coning in next day air, here it is Friday and now they are telling me maybe Tuesday. No reply from Dave McDermott about this issue, no compensation for being out a vehicle all this time, and yet they still processed my over $5000 bill for the initial repair, that now I wonder if any of that was caused by the forklift